For Florida & Texas Medicare members
Help finding affordable rides to your medical appointments in Florida & Texas
Your Care Advocate helps you find transportation options and benefits you may already be entitled to, so getting there stops being the hard part.
As low as $0 with Medicare
Papa Community is covered by Original Medicare, Aetna, Florida Blue (BCBS), and BCBS of Texas Medicare Advantage PPO plans. If you also have Medigap or Medicaid, your out-of-pocket cost may be $0.
* We currently do not accept HMO plans.
Personalized support
What your Care Advocate can do
1
Identify if you are eligible for transportation benefits through your health insurance plan. Find local and county level resources such as county paratransit, volunteer driver programs, and non-emergency medical transport.
2
Help you sign up and walk you through how to book a ride.
3
Help you build the schedule around your appointments, not the other way around.
What Papa Community does, and what it does not do
Papa Community does not drive you or dispatch rides. Your Care Advocate helps you find and enroll in transportation services and benefits.
What to expect
1
Schedule a virtual doctor visit
A short virtual visit comes first. It is what makes your Care Advocate part of your covered care.
2
Call with your Care Advocate
Your Care Advocate takes time to understand your situation, goals, and the kind of support that will help.
3
Ongoing personalized support
Your Care Advocate stays with you, follows up, and helps you navigate the next step.
A common concern
“I do not want to be a burden asking people for rides.”
Needing reliable transportation should not mean depending on friends or family every time. Your Care Advocate can help you explore your health plan benefits and community options to provide accessible transportation for your healthcare and everyday needs.
Support that’s on your side
Your care team includes physicians, clinical leaders, and certified Community Health Workers dedicated to advocating for your needs.
Dr. Fernando Diaz
Physician Partner, MD
Alisa Rubin
Clinical Operations Lead, LCSW
Tonya Harris
Care Advocate, CCHW
Get Started with Papa Community
Answer a few questions to check your coverage. It takes about two minutes.
Prefer to talk to someone? Call 786-730-6981, Mon–Fri 10am–4pm ET, or leave a voicemail and we will call you back.
Frequently asked questions
Is the ride free?
Do you arrange the ride or do I?
Can you help with rides that are not medical?
What if I use a wheelchair or walker?
What is Papa Community?
Why do I need a doctor visit first?
How much does Papa Community cost?
Where are services available?
Is my information safe?